Terms of Service/Privacy Statement
Glacial Art Glass Privacy and Security Statement
We know that your privacy is very important to you. That's why protecting any personal information, such as your name, address, e-mail address or phone number that you provide to us is of the utmost importance to Glacial Art Glass. As a result, we have prepared this Privacy and Security Statement to let you know about the manner in which we collect, use, disclose and otherwise manage the personal information you entrust to us.
When you provide personal information on our site, or over the phone, you are consenting to the manner in which Glacial Art Glass will collect, use, disclose and otherwise manage your personal information, as set out below.
Collection and Use of Personal Information
We may collect personal information that you provide us when you:
- Purchase, order, return, exchange or request certain information about our products and services;
- Contact us by phone, in person, or otherwise;
- Visit or register with our Site or participate in another feature of our Site, such as a forum or bulletin board;
- Enter into a contest or sweepstakes or respond to one of our surveys;
- Provide us with comments or suggestions; or
- Sign up for and/or register for a clinic, workshop, event, or other function;
Shopping at Glacial Art Glass Website
When you purchase products and services on our Site, if you use a credit or debit card for any of your purchases, we will collect your credit or debit card information and keep a history of your purchases. We use this information to process your orders, to ensure proper delivery, and to better assist you when you visit or call us.
When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, phone number and show information that identifies you, such as your driver's license. We collect this information to help prevent fraud.
Phone or Online Service: When you contact us about a product, delivery, a service, a billing question or for customer service, you may be asked for information that identifies you along with additional information we need to help us promptly answer your question, such as your name, email, address and/or a phone number where we might contact you. We may retain this information to assist you in the future.
Online Registration: Registration is an optional service provided by our site. You do not have to register to browse or shop online. When you register, you are asked for personal information such as your name, address, phone number, e-mail address, and a password that you select. Your registration information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information.
Contests, Questions or Surveys: When you ask a question, participate in a survey or enter a contest through our site, we may collect your name, address, phone number and e-mail address, or you may be asked to register as described above. We use this information to administer your participation in contests, surveys, or polls.
Other Uses of Personal Information: Glacial Art Glass site may use personal information to contact you about your order, or in response to a request for information, service, or assistance.
Your Suggestions, Comments, and Product Reviews: We use your feedback, suggestions, survey information and comments solely to monitor and/or improve the use and features of our Sites and stores, and our product and service offerings. This includes publishing feedback and reviews. No personally identifiable information will be published without your prior consent.
Protecting Childrens' Privacy:
Glacial Art Glass sites are not intended for use by children under the age of 18. We do not knowingly collect personal information from children under the age of 18.
Disclosure of Personal Information
Personal Information Disclosure: Glacial Art Glass sites will not trade, rent or sell your personal information.
Companies that work with or on behalf of Glacial Art Glass:
If your purchases are being shipped to you, we will share your shipping information on a confidential basis with our delivery service providers (U.S. Postal Service, UPS, FedEx, or other delivery companies we or you select). Our delivery service providers are prohibited from using your personal information for any purpose other than making the delivery.
Legal: Please note that Glacial Art Glass must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you.
Access to Personal Information
You may request access to the personal information that we have about you. As a registered user with our sites, you can access your profile information at any time by:
1. Clicking on the “Login,” or "Sign In" button on any page on the sites on which you registered, then
2. Entering your login details and clicking any button required to login, then
3. After successfully signing or logging in, clicking on the "Your Details" button under the “User Menu” on any page.
For further instructions on accessing the personal information that Glacial Art Glass may have about you, please see the How to Contact Us section of this Privacy and Security Statement.
Additional Information about Our Sites
Visiting Our Sites: In general, you can visit our sites without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our sites and other related information such as page requests, browser type, operating system and average time spent on our sites. We use this information to monitor and improve our sites.
Cookies: Our Sites use a technology called "cookies". A cookie is a tiny element of data that our sites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our sites where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our sites, these cookies (1) may let us know who you are, and (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our sites, you will limit the functionality we can provide when you visit our sites.
Third Party Links: Our Sites may include links to the websites of our business partners, vendors and advertisers. We will not provide any of your personal information to these third parties without your prior consent.
Glacial Art Glass sites provide links to third party websites as a convenience to the user. The inclusion of any link does not imply Glacial Art Glass’s endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend that you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information.
Security of Personal Information
We will maintain the confidentiality of all personal information collected in our stores and sites and will only disclose such information to employees who require such information for the purposes described in this Privacy and Security Statement. We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.
Security Measures on Our Sites
Secure Shopping: When you place orders on our Sites, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your personal information.
Glacial Art Glass also takes the following measures to protect your personal information online:
Passwords: To provide you with an increased level of security, online access to your personal information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Glacial Art Glass will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).
Order Information: Since any order information you provide to us on our Sites will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Sites. The most recent versions of most web browsers can support a secure connection and most can be downloaded for free online.
No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, Glacial Art Glass cannot ensure or warrant the security of any information you transmit to us on our Sites.
How to Contact Us
We want to assure you that Glacial Art Glass is dedicated to protecting your privacy.
You can contact us or otherwise communicate your privacy concerns by:
- calling us at: 1-800-848-8107
- using our contact form by clicking here.
- writing us at the address below (please include your e-mail address and phone number with your correspondence along with the information needed to support your request):
Glacial Art Glass
4110 SE Hawthorne Blvd, No. 215
Portland, Oregon, USA
Changes to the Privacy and Security Statement
To help you track the changes to our Privacy and Security Statement, a history of material changes to our Privacy and Security Statement will be noted here, beginning with changes published after December 1, 2009.
Shipping & Delivery
Most online orders go out within 24-48 hours of receipt. They typically arrive in four to seven business days (Monday through Friday, not including holidays) for the continental United States.
Returns & Damaged Product
Call us for authorization and instructions before returning merchandise. Generally, we accept returns on any unused products that are in their original condition. If you have used the product and are unsatisfied with it, we would like to know why so that we can improve our products and we may be able to offer you a credit or partial refund for the unused portion.
In the unlikely event that a product is damaged during shipping please notify us immediately or as soon as possible after receiving your package. We will decide whether to replace your product or to file a claim with the carrier based on the circumstances and extent of the damage.
The state of Oregon does not require us to collect sales taxes.
Location and Contact Details
4110 SE Hawthorne
Portland, OR 97214